Call Center Services

Companies can create a competitive advantage by collaborating with Call center outsourcing solutions, who can ensure optimum customer satisfaction. Our company offers latest technology, 24/7 coverage, and handle overflow efficiently to improve customer experience. Our highly efficient team uses weekly call calibration sessions to improve customer service levels and provide the best customer support on your behalf.

We implement industry best practices to achieve & maintain a high levels of client satifaction. Our objective is to deliver a pleasant customer experience for every engagement.

Optimize costs and resources
Save yourself the trouble of recruitment & training
Focus on your core competencies
Flexible Pricing to Meet Your Budget

Call Center Services Offered

Inbound and Outbound Call Center

HMCR Solutions provides inbound and outbound call center services. We offer our customers the best experience and care. We deliver excellent customer experience across multiple customer channels – phone, email, online chat, and back office support. Our multi-channel contact center operations run 24/7/365; so no matter the location of your business or your target audience, you can ensure that after hours inbound and outbound call answering channels with your customers or other external parties remain open. By outsourcing your after hours call center services, you would be able to leverage our cost-effective yet professional call center expertise to manage your after hours customer care

Virtual Receptionist Services

Our receptionists act as an extension of your team, we will answer your calls, take a message or transfer callers to your staff seamlessly. With HMCR Solutions, your phone is always answered by a friendly, knowledgeable person, whether you take the call or we do.

Medical Answering Services

HMCR Solutions is a HIPAA-compliant company that can handle all your call processing needs and instant messaging protocols. We offer coverage during After-hours, weekends, and overflow call screening and forwarding, and appointment booking. We also learn your complex on-call schedule management and call processing protocol. We can provide these servies to severaly type of facilities including sole practitioners, small medical practices, and multi-physician health networks.